Privacy Policy iclub88 –
Your Personal Data Protection

1 Introduction

Welcome to the iclub88 Privacy Policy. This document explains in detail how iclub88 ("we", "Platform", "Company") collects, uses, stores, and protects your personal information as a member or visitor of our website at iclub88.fun.

Iclub88 is an online betting and casino platform operating in Malaysia. As a responsible company, we take user privacy very seriously. This policy is formulated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection.

By registering an account or using any iclub88 service, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to continue using our platform.

2 Information We Collect

Iclub88 collects various types of information to ensure we can provide you with a secure, efficient, and personalised service. The following are the categories of information we collect:

2.1 Account Registration Information

• Full name as stated in your official identification document.
• Date of birth for age verification purposes (must be 18 years or above).
• An active and reachable email address.
• Mobile number for two-factor authentication (2FA).
• Full current residential address.
• Passwords are stored in hashed form and cannot be read by our staff.

2.2 Identity Verification Information (KYC)

To comply with legal requirements relating to anti-money laundering (AML) and identity verification, we require:

• A valid copy of MyKad or passport.
• Proof of current address such as a utility bill or bank statement dated within the last three months.
• A selfie with your identification document when required for additional verification.

2.3 Financial Information

• Bank account details for deposit and withdrawal processing.
• E-wallet information such as Touch 'n Go eWallet or DuitNow.
• Records of deposit, withdrawal, and betting transactions.

2.4 Technical & Usage Information

Data Type	Example	Purpose
Device data	Device type, operating system, screen resolution	Optimise platform display
Network data	IP address, country, ISP	Location security and verification
Session data	Login time, session duration, and pages visited	Analytics and UX improvement
Game data	Betting records, wins, and preferred games	Account management and compliance

3 How We Use Your Data

Every piece of information we collect is used for a clear and legitimate purpose. iclub88 does not use your data for purposes beyond the scope stated below without first obtaining your consent:

• Account Management: Create, verify and maintain your account so you can log in and use all platform features seamlessly.
• Transaction Processing: Process deposits, withdrawals and all financial transactions you make on the iclub88 platform accurately and securely.
• Identity Verification: Conduct required KYC checks to comply with anti-money laundering legal requirements and ensure the platform remains free from fraudulent activity.
• Customer Support: Enables our support team to assist you more effectively when you reach out via live chat.
• Service Communications: Send important notifications related to your account, such as transaction confirmations, security alerts and policy updates.
• Targeted Marketing: Send relevant promotional offers and bonuses based on your playing activity — only if you have consented to receive them.
• Fraud Prevention: Detect and investigate suspicious activity to protect your account and the overall integrity of the platform.
• Legal Compliance: Fulfil reporting and compliance obligations to the relevant authorities in accordance with applicable Malaysian legislation.

4 Sharing Information with Third Parties

Iclub88 does not share your personal data with third parties except in the circumstances stated below, and only to the extent necessary for those purposes:

4.1 Trusted Service Providers

We partner with trusted third-party service providers to operate the platform, including licensed payment processors, KYC identity verification providers, cloud service providers hosted in secure data centres, and customer support platforms. All providers are bound by strict confidentiality agreements and may only use your data for agreed purposes.

4.2 Legal Requirements

Iclub88 may need to disclose your personal information to authorities when required by law, court order, or a valid official investigation. In such situations, we will endeavour to notify you in advance to the extent permitted by law.

4.3 Business Transfer

In the event of a merger, acquisition, or transfer of company assets, your personal data may be transferred as part of that transaction. We will ensure that the recipient adheres to a privacy policy equivalent to or stricter than this one.

5 Cookies & Tracking Technologies

Iclub88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

5.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Performance Cookies: Collect information on how you use the platform (pages visited, time spent) to help us improve the user experience.
• Functional Cookies: Save your preferences such as language, display theme and account settings so you do not need to reconfigure them each time you log in.
• Analytics Cookies: Helps us understand platform usage patterns in an aggregated, anonymous manner for product improvement purposes.

5.2 Managing Cookie Preferences

You can manage or disable cookies through your browser settings. Please note, however, that disabling essential cookies may affect the functionality of the iclub88 platform and your overall gaming experience.

6 Data Security

The security of your personal data is iclub88's top priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against unauthorised access, loss, alteration or disclosure.

6.1 Technical Measures

• Data encryption in transit using TLS 1.3 and 256-bit SSL.
• Data encryption at rest using AES-256 for all sensitive information.
• Two-factor authentication (2FA) is available for all member accounts.
• Intrusion detection system (IDS) active 24 hours a day, 7 days a week.
• Regular security audits by independent, certified third parties.

6.2 Organisational Measures

• Mandatory data security awareness training for all iclub88 staff.
• Strict role-based access control policy for internal data.
• Mandatory non-disclosure agreements (NDA) for all staff and contractors.
• Clear and tested security incident response procedures.

7 Your Rights as a Data Subject

Under the Personal Data Protection Act 2010 and iclub88's internal policies, you have the following rights regarding your personal data. We fully respect these rights and will handle every request with due care:

To exercise any of the above rights, you may log in to your iclub88 account and access the "Privacy Settings" section, or contact our customer support team via live chat available 24/7 on the platform.

8 Data Retention Period

Iclub88 retains your personal data only for as long as necessary for the stated purposes or as required by law. The following are general guidelines for our data retention periods:

• Active Account Data: Retained for the duration that your account remains active.
• Data After Account Closure: Transaction records and KYC documents are retained for a minimum of 7 years after account closure to comply with AML legal requirements.
• Security Logs: Retained for 12 months for investigation purposes in the event of a security incident.
• Communication Records: Retained for 3 years for audit and dispute resolution purposes.
• Marketing Data: Retained until you withdraw consent or close your account.

Once the specified retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

9 Changes to This Privacy Policy

Iclub88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new platform features. We are committed to being transparent about any changes we make.

When material changes occur, we will notify you through one or more of the following methods:

• In-platform pop-up notification upon your next login.
• Email sent to the address registered to your account.
• A prominent notice displayed at the top of this page.

Your continued use of the iclub88 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of how we protect your information.

10 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to reach out to us. Our privacy team is ready to assist you.

You can reach us via:

• Live Chat: The fastest option — available 24/7 directly within the iclub88 platform.
• Support Email: [email protected] (response within 24 business hours).
• Account Portal: Log in to your account and access the "Support" or "Privacy Settings" section.

We are committed to responding to all privacy-related enquiries within a reasonable timeframe and providing clear, satisfactory explanations. Your satisfaction and trust in the iclub88 platform are our top priority.